Frequently Asked Questions

Contact our Complaints Department Via WhatsApp on this number+961 81244612. We Care about your satisfaction!

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We Deliver across Lebanon between 2 to 3 days.

ll items sold by la2tatonline, under certain conditions can be returned within a period of 3 days from receiving the order

We Require the product be untacked, and packed in the original packaging! However we may ask you some questions like:

• Proof of purchase (order ID, can be found on the bill or in the sms text message)
• Reason of return (We might ask for a specific reason!)

Also note that you need to contact us within 3 days from the delivery date!!!.

Not all items available on la2tatonline.com are covered by warranty. However, we ensure to deliver your packages in good shape, If any Defect occurred, Kindly contact us within 3 days from receiving the package!5.5

You don’t have the right to return, replace or exchange products in respect of:

1. 1. Products that have been used or damaged by you or are not in the same condition as received
   2. Items that are not in the original conditions and packaging.
   3. Any consumable products, Which have been used or installed.
   4. Products with tampered or missing serial numbers.
   5. Items that were sealed and required their hygienic level to be intact from the manufacturer!
   6. Products that fall under specific categories, including food, beverages, household goods, swimwear, hosiery, underwear, socks, footwear, books, health, hygiene related and personal care products.
   7. Damaged items due to misuse or showing signs of wear and tear, even if they are still under warranty period.
   8. Items that have been assembled, used, altered, or installed unless defected.

In this case, contact us on the complaints number 81244612 via WhatsApp messages and we will resend you the item you originally ordered without paying any extra charges (delivery).

In case the mistake is from our side (Defected item, broken item or order errors) you don’t pay shipping charges. If it’s a customer request; then you have to pay delivery fees. Please notice that the delivery fees could vary due to the current crisis.